Privacy Policy

At Luxor Fireplaces (“Luxorfireplaces.com”), we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or make a purchase. By using our site, you agree to the practices outlined in this policy.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Cookies and Tracking Technologies
5. Data Security
6. Your Rights and Choices
7. Children’s Privacy
8. International Data Transfers
9. Changes to This Privacy Policy
10. Contact Us

1. Information We Collect

We gather different types of information to improve our services, process transactions, and enhance your shopping experience:

• Personal Information:
  • Name and Contact Information: Your name, email address, mailing address, and phone number.
  • Payment Information: PayPal details and other payment information processed securely by our payment providers.
  • Purchase History: Records of the products you’ve bought, the amount spent, and the date of purchase.
• Technical Information:
  • Device and Browser Information: Details about the device and browser you use, including IP address, operating system, browser type, and version.
  • Log Information: Information about how you interact with our site, such as pages visited, time spent on the site, and other usage data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience and analyze site traffic.
• Communication Information:
  • Customer Support: Records of your interactions with our customer support team.
  • Marketing Preferences: Your preferences for receiving marketing communications.

2. How We Use Your Information

We use the collected information for several purposes:

• Order Fulfillment: To process and ship your orders. For more details, refer to our Shipping Policy.
• Payment Processing: To securely process payments via PayPal.
• Customer Support: To respond to inquiries, provide support, and resolve issues.
• Personalization: To customize website content, product recommendations, and marketing communications based on your preferences.
• Marketing and Promotions: To send updates on new products, special offers, and other information, provided you have opted in.
• Site Analytics: To analyze website traffic and usage patterns.
• Legal Compliance: To comply with legal requirements such as tax reporting and record-keeping.

3. How We Share Your Information

We respect your privacy and only share your personal information under certain circumstances:

• Service Providers: With trusted providers who help operate our website, process payments, fulfill orders, and deliver products. These providers are obligated to protect your information.
• Legal Obligations: If required by law, such as in response to a court order or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred.
• Advertising Partners: We may share anonymized data with partners for targeted advertising, with your consent.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience:

• Types of Cookies We Use:
  • Essential Cookies: Required for the operation of our website.
  • Performance Cookies: Collect information about how you use our website.
  • Targeting Cookies: Track browsing habits for relevant advertisements.
• Google Analytics: We use Google Analytics to analyze site traffic. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Managing Cookies: You can control cookies through your browser settings. For more details, refer to our Cookie Policy.

5. Data Security

We implement various security measures to protect your data:

• Encryption: SSL encryption secures data transmitted between your browser and our servers.
• Payment Security: Payments are securely processed via PayPal.
• Access Control: Access to your information is restricted to authorized personnel.
• Regular Audits: We review our security practices regularly.

6. Your Rights and Choices

We respect your rights regarding your personal information:

• Access and Correction: You can request access to your personal information.
• Data Portability: Request a copy of your personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Cookie Preferences: Manage cookies through your browser settings.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

8. International Data Transfers

Luxor Fireplaces operates in the United States, and your information will be stored and processed here. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy:

• Business Name: Luxor Fireplaces
• Email: [email protected]
• Phone: +1 505-387-3938
• Customer Hours: Monday to Friday, 9 AM to 5 PM
• Address: 1220 Garcia St NE, Albuquerque, NM 87112, USA

For additional information, see our Terms and Conditions, Shipping Policy, and Cookie Policy.