FAQ

Last Updated: 10-28-2024

Welcome to the Luxor Fireplaces FAQ section! Here, you’ll find answers to common questions regarding our products, services, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to contact us at [email protected].

1. What products do you offer?

At Luxor Fireplaces, we specialize in a variety of fireplaces, including electric, gas, and wood-burning models. Our selection is designed to enhance the ambiance of your home while providing efficient heating solutions.

2. How can I place an order?

You can place an order directly through our website, LuxorFireplaces.com. Simply browse our product categories, select the item you wish to purchase, and follow the prompts to complete your order. We accept multiple payment methods, including PayPal.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within the contiguous United States. Please check our Shipping Policy for more details about delivery times and shipping restrictions.

4. What is your return policy?

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition and packaging. For more information, please refer to our Return and Refund Policy.

5. How do I initiate a return?

To initiate a return, please log into your Luxor Fireplaces account, navigate to your order history, and select the item you wish to return. Follow the prompts to generate a return label. If you need assistance, feel free to contact our customer support team.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information and a link to track your package. You can also track your order by visiting our Order Tracking page on the website.

7. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no cost to you.

8. Do you ship internationally?

Currently, we only ship to addresses within the contiguous United States. We do not ship to U.S. territories or international locations at this time.

9. What payment methods do you accept?

We accept various payment methods, including PayPal. You can use your PayPal account balance, linked bank account, or credit/debit card associated with your PayPal account.

10. How can I contact customer support?

For any questions or concerns, you can reach our customer service team via the following:

• Email: [email protected]
• Phone: +1 (505) 387-3938
• Address: 1220 Garcia St NE, Albuquerque, NM 87112, USA

Our customer service hours are Monday to Friday, 9 AM to 5 PM.