Description
Overview
Premier coffee at the touch of a button: let the Miele CM5500 delight your tastebuds. Compact and full-featured, the CM5500 packs in programming that belies its pricepoint—including coffee pot brewing, one-touch controls, and over 8 unique drink presets. The CM5500 also improves on the features of the lesser CM5300, adding programmable drink menus for two, and a center-mounted hot water spout for its custom Americano drink option. All this convenience-focused functionality pairs perfectly with the 5500’s soft bronze coloring and minimalist case shape, ensuring this best-in-class super-automatic fits in any kitchen.
Features
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Compact Superautomatic: A tiny 9.5×18 footprint, the CM5500 will fit on any kitchen counter.
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Automatic Milk Frothing: Latte’s are as easy as dropping the end of the milk hose in a cup of milk—the 5500 handles the rest.
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Drink Profiles: Two programmable drink profiles lets you save unique drinks for each user.
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Carafe Mode: Unique to Miele superautomatics, this mode lets you brew up to 40 ounces of coffee at once.
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Hot Water Spout: An integrated hot water spout handles Americanos or tea at a touch.
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Self-Cleaning: Automatic monitoring alerts you when its time to descale or deep-clean your milk system.
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Pros
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Good Coffee: As far as superautomatics go, the Miele 5500 makes excellent espresso and milk drinks.
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One-Touch: There’s nothing quite like getting that perfect latte with a single tap of the screen.
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Features Found: The addition of custom profiles and a hot water spout make the CM5500 an easy choice over the feature-less 5300.
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Cons
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Small Storage: Both bean hopper and reservoir are small in capacity (to fit in such a petite form factor), you’ll be refilling both regularly.
Specifications
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Milk System
Capuccinatore/siphon
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Model Number
CM5500
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Manufacturer
Miele
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Width
9.5 inches
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Depth
18 inches
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Height
14 inches
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Product Weight (lbs.)
15.0000
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Watts
1500W
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Volts
110V
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Programmability
Milk Volume, Temperature, Dose, Profiles, Shot Time
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Case Material
Plastic/Metal
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Boiler Material
Stainless Steel-lined Aluminum
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Cup Clearance
Adjustable: 3 to 5 inches
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Reservoir Size
1.3 liters
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Cup Tray
Yes
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Warm Up: Brew Time
1:16
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Boiler Design
Thermoblock
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Water Sources
Reservoir/Internal Tank
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Auto Shut Off
Yes
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Auto On
No
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Pre-Infusion/Aroma
Yes
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One-Touch
Yes
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Bean Hopper Capacity
7 ounces
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Bypass Doser
Yes
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Material
Metal and Plastic
Warranty Information
What it Covers: Miele espresso machines
Length: 2 Year
Who Supports the Warranty: Miele
Care and Maintenance
- Soap out reservoir and drip tray weekly.
- Follow manual and on-screen instructions for descaling, milk and coffee system cleaning.
- Remove and hand-wash dispenser head weekly.
About Miele
Miele brings the same quality found in their wide range of appliances and other products to their espresso machines. Tools like full pot brewing and multiple user profiles that you can save your drinks to allow everyone in your household to get exactly the drink that they want quickly and easily. This means with just the press of a button, you can enjoy great tasting coffee, lattés, and more.
Shipping Policy
Welcome to LuxorFireplaces.com Shipping Policy. This guide is designed to give you a clear understanding of how we manage and ship your orders. Our goal is to provide a seamless, transparent, and satisfying experience from purchase to delivery.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently offer shipping to all 50 states within the United States.
1.2 Shipping Restrictions
- We do not provide international shipping at this time.
- Shipments are not available to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We provide free shipping on all orders, regardless of the total order value or the delivery destination within the United States. This policy applies to all products available on LuxorFireplaces.com.
2.2 No Hidden Fees
The prices displayed on our website are final. There are no extra shipping fees or hidden charges.
3. Shipping Methods and Timeframes
3.1 Shipping Carriers
We collaborate with UPS and FedEx for our shipments. Their extensive networks and expertise in handling fragile items such as fireplaces make them our preferred partners.
3.2 Shipping Process
- Order Processing: Orders are processed within 1-2 business days, during which we carefully prepare and package your items.
- Transit Time: Most shipments take 3-5 business days to arrive once they have been dispatched.
3.3 Total Delivery Timeframe
Typically, your order will arrive within 4-7 business days from the date of purchase.
3.4 Business Days Defined
Business days are considered Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays will start processing on the next business day.
4. Order Tracking
4.1 Tracking Information
After your order is shipped, you will receive a confirmation email containing:
- The tracking number
- A link to track your shipment
- The estimated delivery date
4.2 How to Track Your Order
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our Order Tracking page and entering your order number and email address
5. Delivery Details
5.1 Standard Delivery
A signature is generally not required for standard deliveries.
5.2 Large Item Delivery
For larger items, such as certain fireplace models:
- The carrier may contact you to arrange a delivery appointment.
- A signature might be necessary to confirm receipt.
5.3 Failed Delivery Attempts
If you are not available during a delivery attempt:
- The carrier will leave a notice.
- Generally, three attempts will be made before the package is held at a local facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To make changes to an order that has not yet shipped, please contact our Customer Support as soon as possible with your order number and the desired modifications.
6.2 Cancelling an Order
Orders can typically be canceled before they are shipped. Once shipped, cancellation is not possible, but you may refer to our Returns and Refund Policy.
7. Shipping Issues
7.1 Lost Packages
If your tracking information has not been updated for 5 business days, please contact Customer Support to start a trace with the carrier. If confirmed lost, a replacement will be sent at no cost to you.
7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. Contact us within 48 hours to arrange a return and replacement.
7.3 Incorrect or Missing Items
For incorrect items or missing products, reach out to Customer Support within 7 days of delivery. We will arrange for the return of incorrect items and ship the correct items or missing components at no extra cost.
8. Environmental Commitment
We are dedicated to sustainable practices:
- Our packaging materials are recyclable wherever possible.
- We optimize shipping routes to minimize our carbon footprint.
9. Customer Service and Contact Information
For any questions or concerns about your shipment, contact our dedicated customer service team:
Business Name: Luxor Fireplaces
Email: [email protected]
Phone: +1 505-387-3938
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
Address: 1220 Garcia St NE, Albuquerque, NM 87112, United States
For additional contact options, visit our Contact Us page.
10. Related Policies
For further information on our policies, please refer to the following pages:
11. Policy Updates
This shipping policy may be updated. Any changes will be posted here, and we encourage you to review this page periodically.
Last Updated: 10-28-2024
Return and Refund Policy
Return and Refund Policy
At LuxorFireplaces.com, your satisfaction is our top priority. We offer a 30-day return policy with no restocking fees to ensure a hassle-free shopping experience.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By making a purchase on LuxorFireplaces.com, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You can return most items purchased from Luxor Fireplaces within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.
2.2 Condition of Returns
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and in its original packaging
- Free from damage or excessive wear
- Accompanied by all accessories, parts, and documentation
2.3 Non-Returnable Items
Certain items cannot be returned due to health and safety reasons:
- Personal care items (e.g., cleaning solutions for fireplaces)
- Custom or made-to-order items
For a complete list of non-returnable items, visit our Refund FAQ.
3. Return Process
3.1 Initiating a Return
To start a return:
- Log into your Luxor Fireplaces account
- Go to your order history and select the item you wish to return
- Follow the prompts to generate a return label
If you encounter any issues, please visit our Contact Us page for assistance.
3.2 Packaging Your Return
- Use the original packaging if possible.
- If unavailable, use a sturdy box with adequate protection.
- Include all original accessories and documentation.
- Attach the provided return label securely to the package.
3.3 Shipping Your Return
- Drop off your return at any authorized shipping carrier location.
- For large or heavy items, we’ll arrange for pickup at no extra cost to you.
Refer to our Shipping Policy for more details on the return shipping process.
3.4 Return Shipping Costs
We cover all return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping is fully covered.
4. Refunds
4.1 Refund Process
After receiving and inspecting your return, we’ll process your refund and notify you via email. Refunds are issued to the original payment method used during checkout.
4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days of receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Full Refunds
Full refunds are offered on eligible returns within the 30-day window. This includes the full purchase price and any applicable taxes.
4.4 Partial Refunds
Partial refunds may be issued if:
- The item shows signs of wear or damage
- Accessories or parts are missing
For more information, please visit our FAQ.
5. Exchanges
If you wish to exchange an item for a different size or product:
- Follow the return process outlined above.
- Place a new order for the replacement item through our online store for faster processing.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours via our Contact Us page. We will arrange for a return and send a replacement at no cost.
6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.
7. Late or Missing Refunds
If you have not received your refund after the specified timeframe:
- Check your bank or credit card statement.
- Contact your bank or credit card company as processing times may vary.
- If you have done all the above and still haven’t received your refund, please reach out via our Contact Us page.
8. Gifts
If an item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified.
9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.
9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to our team via our Contact Us page for further assistance.
9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Customer Service Contact
For questions about returns or refunds, please contact our customer service team:
- Business Name: Luxor Fireplaces
- Email: [email protected]
- Phone: +1 (505) 387-3938
- Hours: Monday to Friday, 9 AM to 5 PM
- Address: 1220 Garcia St NE, Albuquerque, NM 87112, USA
12. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns that are already in progress.
Last Updated: 10-28-2024
By using our website and making purchases, you agree to this Return and Refund Policy. For more information about how we handle your data, please refer to our Privacy Policy and Terms and Conditions.
Thank you for choosing LuxorFireplaces.com. We appreciate your business and are committed to providing excellent customer service.
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