luxorfireplaces

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Shipping Policy

Welcome to LuxorFireplaces.com Shipping Policy. This guide is designed to give you a clear understanding of how we manage and ship your orders. Our goal is to provide a seamless, transparent, and satisfying experience from purchase to delivery.

1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently offer shipping to all 50 states within the United States.

1.2 Shipping Restrictions

  • We do not provide international shipping at this time.
  • Shipments are not available to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs
2.1 Free Shipping Offer
We provide free shipping on all orders, regardless of the total order value or the delivery destination within the United States. This policy applies to all products available on LuxorFireplaces.com.

2.2 No Hidden Fees
The prices displayed on our website are final. There are no extra shipping fees or hidden charges.

3. Shipping Methods and Timeframes
3.1 Shipping Carriers
We collaborate with UPS and FedEx for our shipments. Their extensive networks and expertise in handling fragile items such as fireplaces make them our preferred partners.

3.2 Shipping Process

  • Order Processing: Orders are processed within 1-2 business days, during which we carefully prepare and package your items.
  • Transit Time: Most shipments take 3-5 business days to arrive once they have been dispatched.

3.3 Total Delivery Timeframe
Typically, your order will arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined
Business days are considered Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays will start processing on the next business day.

4. Order Tracking
4.1 Tracking Information
After your order is shipped, you will receive a confirmation email containing:

  • The tracking number
  • A link to track your shipment
  • The estimated delivery date

4.2 How to Track Your Order
You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our Order Tracking page and entering your order number and email address

5. Delivery Details
5.1 Standard Delivery
A signature is generally not required for standard deliveries.

5.2 Large Item Delivery
For larger items, such as certain fireplace models:

  • The carrier may contact you to arrange a delivery appointment.
  • A signature might be necessary to confirm receipt.

5.3 Failed Delivery Attempts
If you are not available during a delivery attempt:

  • The carrier will leave a notice.
  • Generally, three attempts will be made before the package is held at a local facility for pickup.

6. Order Changes and Cancellations
6.1 Modifying an Order
To make changes to an order that has not yet shipped, please contact our Customer Support as soon as possible with your order number and the desired modifications.

6.2 Cancelling an Order
Orders can typically be canceled before they are shipped. Once shipped, cancellation is not possible, but you may refer to our Returns and Refund Policy.

7. Shipping Issues
7.1 Lost Packages
If your tracking information has not been updated for 5 business days, please contact Customer Support to start a trace with the carrier. If confirmed lost, a replacement will be sent at no cost to you.

7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. Contact us within 48 hours to arrange a return and replacement.

7.3 Incorrect or Missing Items
For incorrect items or missing products, reach out to Customer Support within 7 days of delivery. We will arrange for the return of incorrect items and ship the correct items or missing components at no extra cost.

8. Environmental Commitment
We are dedicated to sustainable practices:

  • Our packaging materials are recyclable wherever possible.
  • We optimize shipping routes to minimize our carbon footprint.

9. Customer Service and Contact Information
For any questions or concerns about your shipment, contact our dedicated customer service team:

Business Name: Luxor Fireplaces
Email: [email protected]
Phone: +1 505-387-3938
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
Address: 1220 Garcia St NE, Albuquerque, NM 87112, United States

For additional contact options, visit our Contact Us page.

10. Related Policies
For further information on our policies, please refer to the following pages:

11. Policy Updates
This shipping policy may be updated. Any changes will be posted here, and we encourage you to review this page periodically.

Last Updated: 10-28-2024