12 Ft. W x 10 Ft. D Solid Wood Pergola

$1,399.30

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SKU: 6283313 Category: Tag:

Description

Refine your outdoor space for entertaining and relaxing with this distinguished Kingsley park pergola by backyard discovery that stands up to the elements year after year. The Fairhaven pergola is made from naturally resilient and everlasting nordic spruce lumber that resists decaying, cracking, splintering, and warping over time. The Fairhaven provides plenty of room for furniture, fire pits, and electronic devices. The exclusive power port gives you USB ports and electrical outlets to use for lights, speakers, TVs, or anything else you may want to power up while enjoying time outside.

Natural Variation

  •   (No item has the same grain color, finish, or wood knots due to natural factors.)
  • Overall: 7′ 11” H x 12′ W x 9′ 10” D
    Interior Space: 7′ 1” H x 9′ 1” x 6′ 11” D
    Posts: 7′ 5 1/2” H x 4 7/8” W x 4 7/8” D
    Overall Product Weight: 401.24 lb.

Features

 Frame Material Solid Wood
Wood Species Spruce
Installation Type
 Anchored; Freestanding
Shape Rectangular
Canopy Included No
Anchor/Mounting Materials Included Yes
Weather Resistant Yes
Water Resistant Yes
Wind Rating 70 mph
Natural Variation Type Natural Wood Grain Color Variation
Supplier Intended and Approved Use Residential Use
Provides Rain Cover No
Compatible Installation Surfaces Grass/Lawn; Concrete/Pavement/Cement; Wood (Patio/Deck)
Posts Included Yes

Assembly

 Level of Assembly Full Assembly Needed
Adult Assembly Required Yes
Suggested Number of People for Assembly/Install 2
Installation Required Yes

Warranty

 Commercial Warranty No
Product Warranty Yes
Warranty Length
 5 Years
Full or Limited Warranty
 Limited
Warranty Details 2
 5 Year Limited Warranty

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Shipping Policy

Welcome to LuxorFireplaces.com Shipping Policy. This guide is designed to give you a clear understanding of how we manage and ship your orders. Our goal is to provide a seamless, transparent, and satisfying experience from purchase to delivery.

1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently offer shipping to all 50 states within the United States.

1.2 Shipping Restrictions

  • We do not provide international shipping at this time.
  • Shipments are not available to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs
2.1 Free Shipping Offer
We provide free shipping on all orders, regardless of the total order value or the delivery destination within the United States. This policy applies to all products available on LuxorFireplaces.com.

2.2 No Hidden Fees
The prices displayed on our website are final. There are no extra shipping fees or hidden charges.

3. Shipping Methods and Timeframes
3.1 Shipping Carriers
We collaborate with UPS and FedEx for our shipments. Their extensive networks and expertise in handling fragile items such as fireplaces make them our preferred partners.

3.2 Shipping Process

  • Order Processing: Orders are processed within 1-2 business days, during which we carefully prepare and package your items.
  • Transit Time: Most shipments take 3-5 business days to arrive once they have been dispatched.

3.3 Total Delivery Timeframe
Typically, your order will arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined
Business days are considered Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays will start processing on the next business day.

4. Order Tracking
4.1 Tracking Information
After your order is shipped, you will receive a confirmation email containing:

  • The tracking number
  • A link to track your shipment
  • The estimated delivery date

4.2 How to Track Your Order
You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our Order Tracking page and entering your order number and email address

5. Delivery Details
5.1 Standard Delivery
A signature is generally not required for standard deliveries.

5.2 Large Item Delivery
For larger items, such as certain fireplace models:

  • The carrier may contact you to arrange a delivery appointment.
  • A signature might be necessary to confirm receipt.

5.3 Failed Delivery Attempts
If you are not available during a delivery attempt:

  • The carrier will leave a notice.
  • Generally, three attempts will be made before the package is held at a local facility for pickup.

6. Order Changes and Cancellations
6.1 Modifying an Order
To make changes to an order that has not yet shipped, please contact our Customer Support as soon as possible with your order number and the desired modifications.

6.2 Cancelling an Order
Orders can typically be canceled before they are shipped. Once shipped, cancellation is not possible, but you may refer to our Returns and Refund Policy.

7. Shipping Issues
7.1 Lost Packages
If your tracking information has not been updated for 5 business days, please contact Customer Support to start a trace with the carrier. If confirmed lost, a replacement will be sent at no cost to you.

7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. Contact us within 48 hours to arrange a return and replacement.

7.3 Incorrect or Missing Items
For incorrect items or missing products, reach out to Customer Support within 7 days of delivery. We will arrange for the return of incorrect items and ship the correct items or missing components at no extra cost.

8. Environmental Commitment
We are dedicated to sustainable practices:

  • Our packaging materials are recyclable wherever possible.
  • We optimize shipping routes to minimize our carbon footprint.

9. Customer Service and Contact Information
For any questions or concerns about your shipment, contact our dedicated customer service team:

Business Name: Luxor Fireplaces
Email: [email protected]
Phone: +1 505-387-3938
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
Address: 1220 Garcia St NE, Albuquerque, NM 87112, United States

For additional contact options, visit our Contact Us page.

10. Related Policies
For further information on our policies, please refer to the following pages:

11. Policy Updates
This shipping policy may be updated. Any changes will be posted here, and we encourage you to review this page periodically.

Last Updated: 10-28-2024

Return and Refund Policy

Return and Refund Policy
At LuxorFireplaces.com, your satisfaction is our top priority. We offer a 30-day return policy with no restocking fees to ensure a hassle-free shopping experience.

1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By making a purchase on LuxorFireplaces.com, you agree to the terms outlined in this policy.

2. Return Eligibility
2.1 30-Day Return Window
You can return most items purchased from Luxor Fireplaces within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.

2.2 Condition of Returns
To be eligible for a return, the item must be:

  • In the same condition as received
  • Unused and in its original packaging
  • Free from damage or excessive wear
  • Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items
Certain items cannot be returned due to health and safety reasons:

  • Personal care items (e.g., cleaning solutions for fireplaces)
  • Custom or made-to-order items

For a complete list of non-returnable items, visit our Refund FAQ.

3. Return Process
3.1 Initiating a Return
To start a return:

  • Log into your Luxor Fireplaces account
  • Go to your order history and select the item you wish to return
  • Follow the prompts to generate a return label

If you encounter any issues, please visit our Contact Us page for assistance.

3.2 Packaging Your Return

  • Use the original packaging if possible.
  • If unavailable, use a sturdy box with adequate protection.
  • Include all original accessories and documentation.
  • Attach the provided return label securely to the package.

3.3 Shipping Your Return

  • Drop off your return at any authorized shipping carrier location.
  • For large or heavy items, we’ll arrange for pickup at no extra cost to you.

Refer to our Shipping Policy for more details on the return shipping process.

3.4 Return Shipping Costs
We cover all return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping is fully covered.

4. Refunds
4.1 Refund Process
After receiving and inspecting your return, we’ll process your refund and notify you via email. Refunds are issued to the original payment method used during checkout.

4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days of receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds
Full refunds are offered on eligible returns within the 30-day window. This includes the full purchase price and any applicable taxes.

4.4 Partial Refunds
Partial refunds may be issued if:

  • The item shows signs of wear or damage
  • Accessories or parts are missing

For more information, please visit our FAQ.

5. Exchanges
If you wish to exchange an item for a different size or product:

  • Follow the return process outlined above.
  • Place a new order for the replacement item through our online store for faster processing.

6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours via our Contact Us page. We will arrange for a return and send a replacement at no cost.

6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.

7. Late or Missing Refunds
If you have not received your refund after the specified timeframe:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company as processing times may vary.
  • If you have done all the above and still haven’t received your refund, please reach out via our Contact Us page.

8. Gifts
If an item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified.

9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.

9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to our team via our Contact Us page for further assistance.

9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact
For questions about returns or refunds, please contact our customer service team:

  • Business Name: Luxor Fireplaces
  • Email: [email protected]
  • Phone: +1 (505) 387-3938
  • Hours: Monday to Friday, 9 AM to 5 PM
  • Address: 1220 Garcia St NE, Albuquerque, NM 87112, USA

12. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns that are already in progress.

Last Updated: 10-28-2024

By using our website and making purchases, you agree to this Return and Refund Policy. For more information about how we handle your data, please refer to our Privacy Policy and Terms and Conditions.

Thank you for choosing LuxorFireplaces.com. We appreciate your business and are committed to providing excellent customer service.

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